Refund policy

Subscription Coffee Bean Policy (Final Sale)

All coffee beans purchased through our subscription program are considered final sale. Due to the perishable nature of coffee and our commitment to delivering freshly roasted beans, we are unable to offer refunds, returns, or exchanges on subscription orders once they have been processed.

Subscription orders are fulfilled according to the selected schedule and are prepared specifically for each delivery cycle. Because of this, we are unable to cancel or modify orders after they have entered the roasting or fulfillment process.

If you need to make changes to your subscription (such as skipping a delivery, updating your address, or adjusting your schedule), we kindly ask that you do so in advance through your account settings or by contacting us prior to the processing date.

In cases of issues such as damaged items or fulfillment errors, please contact us promptly so we can review the situation and assist where appropriate.

Wholesale Coffee Beans Return Policy (Final Sale)

All wholesale coffee bean purchases are considered final sale. Due to the perishable nature of roasted coffee and our commitment to quality and freshness, we do not accept returns, exchanges, or offer refunds on wholesale coffee beans once an order has been confirmed and fulfilled.

Wholesale orders are roasted and packed specifically for each order, and as such cannot be restocked or resold.

We encourage all wholesale customers to review order details carefully prior to confirming purchases, including coffee selection, quantities, and delivery information.

In the event that you receive an order that is incorrect or arrives damaged, please contact us within a reasonable timeframe with supporting details (including photos if applicable). We will review such cases individually and provide a resolution where appropriate.

Thank you for your understanding and partnership.