Loquat Subscription FAQ

1. What is the Loquat Coffee Subscription?

Loquat Coffee Subscription is a monthly delivery of freshly roasted specialty coffee, curated by our expert team.

You can choose from signature blends, single origin tiers, or decaf options to match your taste preferences.

*All coffees are carefully chosen by our seven in-house CQI Q-graders and evaluated through regular cupping sessions.

2. What coffee options are available?

We offer two main categories:

Signature Blends

  • QUAT – Smooth & chocolaty (medium roast)
  • TAXI – Fruity & chocolaty (medium roast)
  • SEASONAL – Sweet & balanced (medium-light roast)
  • NIGHT DRIVE – Decaf

Single Origin Program

  • Essential (85.5+) – Clean, approachable, everyday coffees
  • Prestige (87+) – More complex and expressive profiles
  • Superior (88+) – Premium micro-lots from top farms
  • Deluxe (90+) – Rare, competition-level coffees

*All coffees are carefully chosen by our seven in-house CQI Q-graders and evaluated through regular cupping sessions.

3. How do I choose the right plan?

  • Signature Blends: Great for consistency and daily drinking
  • Single Origin - Essential / Prestige: Balanced and versatile
  • Single Origin - Superior / Deluxe: For more adventurous or high-end coffee experiences

4. When will my coffee ship?

All subscriptions are billed in advance.

Your coffee will be roasted and shipped during the first week of the following month after your billing date.

5. Can I change my subscription?

Yes. You can:

  • Add more items to your subscription
  • Adjust billing schedule & cycle
  • Edit shipping address
  • Pause, cancel, resume your subscription
  • and more account management

6. How can I change my shipping address?

Log into our subscription page -> “My Account” (top right corner) → “Manage My Subscription” -> "Edit Subscription" -> Edit your shipping address

Please make sure your shipping address is updated before your billing date so we can ensure your changes are reflected correctly in your upcoming delivery.

If you have already been charged for the month, please update your shipping address and contact us at contact@quat.co so we can make the necessary adjustments to your upcoming delivery.

7. Can I pause or skip a shipment?

Absolutely. You can pause or skip a month whenever needed through your subscription management.

Please note that if your subscription remains paused for more than 3 months, your account will be automatically cancelled.

8. I have a 6-month or 1-year subscription. Will I be charged again automatically?

Yes.

Your subscription will automatically renew at the end of your current term and be billed in advance for the next cycle, unless you cancel prior to the renewal date.

*If you have any questions or requests, please reach out to us: contact@quat.co

9. Can I cancel my subscription (monthly, 6 months, 1 year) anytime?

  • Monthly subscription: Yes, there are no penalties or long-term commitments. You can cancel whenever you like.

  • For 6 months / 1 year billing subscription: These plans are billed upfront and are final sale. You may cancel at any time to prevent future renewals; however the current prepaid term is non-refundable. 

*If you have any questions or requests, please reach out to us: contact@quat.co

10. How long can I pause my subscription?

Your subscription will remain active for three months after it is paused. Please note that if your subscription remains paused for more than 3 months, your account will be automatically cancelled.

You can always resume or restart your subscription at any time.