Loquat Subscription FAQ

1. What can I expect from the Loquat Subscription?

Each month, you'll receive one bag (250g - 1kg) of either “QUAT” blend or Roaster’s Choice Single Origin coffee from our Loquat roaster.

Your coffee will be roasted and shipped out in the last week of each month.
You may pause/cancel your subscription anytime.

  • "QUAT" BLEND
    • Loquat’s default blend is designed for cozy moments of SSFW 7DW
    • “milk chocolate, hazelnut butter, clean finish"
    • 50% Costa Rica Semi-Washed, 50% Guatemala Washed
    • Medium Roast
    • Size & Price Options
      • 250g / bag - $19/mo
      • 2lbs / bag - $50/mo
  • SINGLE ORIGIN
    • We will select one coffee for you from our seasonal offerings
    • Size & Price
      • 250g / bag - $20/m

Additionally, we include complimentary 20g pack of whole beans & free shipping service.

2. When is my subscription shipped?

Your coffee will be mostly shipped out the first week of every month unless there are logistic difficulties. You will receive a confirmation e-mail for the shipment.

Example:
January 1st - 31th: Join the Loquat subscription
First week of February: shipping of your order

3. Can I pause or cancel my subscription?
Yes, you can cancel, pause, or resume your subscription at any time. Simply go to your subscription account and click the Pause or Cancel Subscription buttons located on the right-hand side.

4. How fresh are the beans that are delivered?
Loquat Coffee takes pride in delivering freshly roasted coffee beans to our subscription members. Each month, we roast our beans during the last week and ship them the following week. As a result, customers receive beans that are 2 weeks fresh from the roast when included in their subscription box.

5. How can I update my subscription address?

A. Log in to your subscription account, or click the account link provided in your subscription order email.
B. In the "Shipping" section on the right, click the Edit button.
C. Update your shipping address information and click Save.

6. How can I change my subscription plan?

A. Log in to your subscription account, or click the account link provided in your subscription order email.
B. In the "Item" section in the middle, click the Edit button.
C. Update your subscription item list, quantity and click Save to update your subscription plan.

7. Do you ship subscriptions internationally?
We are currently not offering international shipping.